TroubleshootingUpdated October 5, 2026

Troubleshooting email delivery, payments, and the tracker

Quick fixes for common problems with invoice emails, payment buttons, and desktop tracker connection errors.

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Here are fast solutions to the most common setup and operational questions.

1. Client says invoice email was not received

Check Spam / Junk folders: Emails can sometimes be filtered by strict mail filters.
Copy Payment Link: Use Copy Payment Link on the invoice in the Invoices list and send the link by chat or your own email.
Business Domain: On the Business plan, make sure your domain is verified with your Resend or Brevo account.

Check Gateway Status: In Settings > Payment Gateways, make sure Enable Gateway is on for Stripe or PayPal.
Credentials: Confirm that your Stripe keys or PayPal Client ID and Client Secret are valid and active.
Currency Match: PayPal is not supported for BDT or INR invoices.

Network Check: The tracker needs a connection to start, pause or stop. If the connection drops, reconnect before stopping the timer. Screenshots taken while offline are not uploaded.
Sign Out & In: If your password or role changed, sign out of the desktop tracker and sign in again.

Helpful TipNeed additional assistance? Submit a request from Help in the app, or use the support form at invollo.com/support.

Was this guide missing something or do you need further clarification?Contact Support

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Connect your own Resend or Brevo account on Business to send invoices from your domain.

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