Reply helper for buyer messages
Draft or improve a reply to a buyer with Invollo AI, check it for risky content, and save replies for later.
The reply helper is on every order page and inquiry page. Paste the buyer's message, and Invollo AI tells you what the buyer wants, what to watch out for, and drafts a reply you can edit. You copy the reply and send it on the marketplace yourself.
Drafting a reply
- Choose Draft a reply, or Improve my reply to polish a reply you wrote.
- Paste the Buyer's message (and Your reply when improving).
- Pick a Tone: Friendly, Formal or Firm, and click Draft reply (or Improve reply).
- Read What the buyer wants and Watch out, then edit the Reply.
- Click Copy reply, paste it into the marketplace and send it there.
What the AI sees
Before the message reaches Invollo AI, the buyer's username becomes "the client" and order numbers become "the order". Email addresses, links, phone numbers and other @handles are replaced with [email], [link], [phone] and [handle]. Names or details written in other ways are not hidden, so leave out anything you don't want to share.
The draft check
Every reply is checked before you can copy it. Items in red must be fixed first:
- Contact details: email addresses (also written as "name [at] site [dot] com"), phone numbers, links (including t.me), and @handles.
- Suggestions to work or pay outside the marketplace, and requests for reviews or ratings.
- Words like email, phone or the names of messaging apps (also in Bangla, and with look-alike letters). If the word is about the work itself, such as an "email template", tick that it's about the work.
Payment words such as PayPal or "money" get a safer wording suggestion. Before an order (on an inquiry), they are checked strictly.
Saved replies and inquiries
- Save a reply to the order or inquiry, and choose Keep for: 30 days, 90 days (the default), 6 months or 1 year. Usernames and order numbers are hidden in saved replies. Only you see them.
- An inquiry is a buyer who writes before ordering. Add one with New inquiry. Inquiries are deleted after 30 days unless pinned.
- When the buyer orders, open the inquiry and use Link to order. Its saved replies move to the order and the inquiry is removed.
Related Guides
Reply helper in the browser extension
Draft replies from selected text with a right-click, from a chat it reads for you, and with the optional reply-box button on Fiverr.
Turning on Invollo AI for your workspace
Accept the Invollo AI Terms once, then everyone in the workspace can ask questions and write drafts.
Getting started with the Marketplace module
Keep your own records of Fiverr, Upwork and Freelancer.com orders: what the module is, how to turn it on, orders and projects, and plan limits.
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